Submitted by sofiya345 on Wed, 08/16/2023 - 03:10
Market Forecast: Speech Analytics , 2022-2027, Worldwide
Vendors are working towards categorizing and aggregating all interactions for contact center analytics as it greatly benefits the supervisors and adds value to their offerings. At the same time, they are focusing on developing new technological solutions by incorporating virtual assistance and low-code conversational AI into the speech analytics platform to automate self-service experiences.
